DISAPPOINTED , DISBELIEF and DEFEATED by TELKOM MOBILE CUSTOMER CARE CALL CENTRE- CONSULTANT ESMERALDA STEVENS

<p>On Monday 17 July 2017 while on sick leave I sent my niece to go and purchase a Telkom Mobile Recharge Voucher at the shop in our area (Vosloorus), sure enough she came back with a R10 8ta recharge voucher as requested. The recharge voucher is sealed with the recharge PIN inside which I opened and attempeted to recharge my phone and it gave me an error message that the PIN was invalid numerous times. Since I was too sick to focus on it i left the voucher in my purse.</p> <p> </p> <p>Upon my return to work on the 19th July 2017 i attempted again to recharge using the same PIN on the voucher and the same error message appeared till it finally told me i have been barred from making recharge attempts.</p> <p> </p> <p>Regardless of the recharge amount I just couldnt let it go, Ive been so happy with 8ta though. So I called their Customer Care Contact centre on 081 180 after waiting for a couple of minutes a consultant named ESMERALDA STEVENS answered and I informed her of my situation she then requested I give her the PIN and REFERENCE number on the voucher, she then told me she can not assist me to get my airtime as the numbers are incorrect and I must take it back to the shop, I then informed her that these shops dont accept back a recharge voucher once it has been opened, she then carried on to say they cant HELP I should have recharged before I left the store.....That is not acceptable if telkom lets us purchase their recharge vouchers and cannot assist in this type of matter,..when I asked her for her name she spelt it out in a confidant rude tone in her voice.</p> <p> </p> <p>I have always spoke so highly of 8ta but the service has left me defeated. How can I have the confidence of purchasing a recharge voucher if im going to get the same loss.</p> <p> </p> <p>THIS IS TOTALLY NOT ON></p>