Disappointed, Despondent and Disconnected

<p>Hi</p> <p>On the 25th September,, I got an iPhone 6 on the 2GB Free Me bundle. When I set up the contract, I gave the consultant my Standard bank details at the time. Then on the 16th October I went to Maponya Mall and Nickie helped me change my bank details to my FNB account as I was no longer using the Standard Bank account.</p> <p> </p> <p><br />However on the 31st October a debit was made on the Standard Bank when I explicitly asked if it would go against FNB on the 31st and I was assured that it would. Then on the 2nd Nov the debit was returned and I then called the call centre on the 4th Nov to enquire on what hppened and I was told I had to go in store to pay my account. I asked to speak to the billing and accounts department but as it was too early in the morning I was told I would be called back in 72 hours (which never happened) and given case no. ********** 4.</p> <p> </p> <p><br />I hoped the issue was resolved but when I called on the 30th Nov to get my bill balance, I was told the debit order to my FNB account was NOT ACTIVATED and would only be activated in Dec 2016 and this month I must again manually pay my account.</p> <p> </p> <p>Then in December, it still went off against the wrong account. I am disappointed beyond words. I have gone to 3 branches and none have helped me. All I keep getting are case numbers</p> <p><br />Standard bank has charged me for all these games that Telkom was clearly playing because what sense is there in changing something but not activating the change. There's a charge for bounced debits which I would like Telkom to refund me for because I a) changed my bank details 2 weeks before the debit order was supposed to be made b) I asked the billing department to get in touch with me but that didn't happen c) it's completely unacceptable for Telkom to mess up and I must pay for it.</p> <p> </p> <p><br />It's also extremely inconvenient. I use this line for business and cannot afford to have it inactive but I need Telkom to admit their error and refund my bank charges<br /> </p>