Disappointed

After waiting 2 weeks for my adsl application to be processed I get told by the installation technician that the cable in the area where I live has been ****** and he will not be able to install our line. When asked when it will be repaired he says he doesn't know coz that particular cable has been ****** for more than a year now and he gets quite a few requests from our area that he has to turn down. When I call the call centre, I am advised that my only option is to go LTE as it costs telkom too much to keep replacing cables... the package we signed up for was R199 for the first 6 months and then R329 thereafter. The package I was now offered is R999 per month!!!... And Telkom wonders why people opt to go with other service providers over them?!