Disappointed Customer with Telkom Service

I have requested an ADSL move from my old premises to new less than 1km away...and I have had no luck for the last month...when I contacted the call centre they advised it will be moved within 7 to 14 working days and that they will be in contact with me however I have not heard from them since the request. When I followed up they said the order was cancelled but have no information on who canceled the request. Even been to the store in chatsworth and the request was cancelled again and the advisor could not help further and asked us to contact call centre again. The service has been terrible and I have had two contracts with them in the last two years... I am working from home and buying data on my LTE router which is costing me an additional R1000 a month...at a point of canceling my contract and taking it with another service provider.