Disappointed customer service

I went into Cresta Telkom despite hearing and reading there reviews on the bad service. I received a ticked number and about after 20 min in the store, another couple entered,took there number and the sales consultant by the name of Dorcas Sehoeshoe went to the back and called another sales consultant to assist them, why do we have the number system it was advised that there number is 149, why do you have a numbering system when this kind of behaviour is happening in your store, im sure once you leave the store your number is in valid and have to take another ticket. I would like to see your numbering ticket policy and procedure around this process. Further more waiting for the floor manager is was conveniently busy not later she had left while I was waiting for her. Hoping to hear from the store manage as a mail was sent however no feedback has been received. If this is the service we receive.