Disappointed customer from ridiculous service!!!!!

I have been with Telkom for over 15 years. I have never had such bad service as I have had now. I app**** for an upgrade as it was due over the phone as I have done many times before. I've been on countless calls with the call centre agents, because they keep cutting my call when I reach them, half way through giving my details they would cut the call. Knowing I would have to phone again and start the process over. I have been told yes there was stock, did the application and then I get told there is no stock and I would have to go to my nearest store or Istore. I did do this but they didn't have stock.

I finally got through to a lady, finished the application, she then said a credit vetting process will be done and the phone should be delivered in 7-14 working days. I asked is each step going to be communicated and she was confident it was a yes. Few days later I get an sms saying I need to submit the documents by the deadline time on the same day as we haven't responded to the email. On the call I was not informed about any document submission. I phoned telkom, said there was no email to respond to and that if the docs weren't submitted by the deadline time that I would have to redo the application, Another headache with the lack of communication from Telkom's side.

The documents were submitted, and I get a call today from a lady from Cell direct saying that the contract is due for an upgrade, when I mentioned that this has already been done and if she could please check the progress. I get told that they cannot offer me the phone I requested because the batch of phone for the 36 month contracts have run out. On every platform it is advertised that the devices come in 24/36 month contracts, not pending stock. I have never heard of this in my life.

I have wasted tonnes of minutes and time trying to get progress with just a simple upgrade that at this point it beyond ridiculous. Most call centre staff I spoke to could not care less about customer satisfaction, baring in mind I phoned 7 different people and they all had the same attitude.