Disappointed customer

I am very disappointed in Telkom’s customer service. I ordered an iPhone 15 plus online on the 30th of August 2024 and the sales agent called me to assist with the application of the phone. I was then sent an sms to send my bank statement, payslip and ID copy for credit vetting. I got an sms on the 02 of September 2024 that I am pre-approved. On the 3rd of September I then received a call from the customer agent that my contract application has been approved and my phone is ready to be sent out for delivery. When I called them on the 5th of September to follow up on the delivery status, they told me that my application is pre-approved pending debi check mandate from my side which I did not get from my end. They then promised to send it within few minutes and guess what they didn’t. I am highly disappointed and I doubt I’ll ever apply for any of their services.