Disappointed customer

On the 6 July 2020 I went to the Glen Telkom direct. I was advised three times by a Telkom customer care agent that I need to go into to the store and do a SIM swap. They also advised to take an affidavit with me as when I purchased the SIM card it was already rica'd. So I need to state that in the affidavit. Had all documents went to to Telkom the Glen. The guy said everything was finalised and handed me my sim. When I reached home I discovered nothing was done. So I managed to get a hold of Lethiwe from the store she said she will assist as she can see the SIM swap was not done. Just to receive a email from her to tell me she can't help me. Because it's not on my name. Which I already know. That is why a Telkom agent advised me to get an affidavit stating that. With all this calling n running up and down. Telkom staff all do not know obviously what's happening in their business. I'm frustrated as this number is used for business n now I could lose all this through their lack of communication.