Disappointed Customer

What a let down😔 Since April 2022 I have been having issues with my Telkom account, meaning I had to pay manually at PnP, which I did.... up until Monday, then my lines got suspended, because according to Telkom I have gone behind on my payments, which I did not. Since Monday specifically, I have been literally phoning their call centre on a daily basis. I was told by a consultant that I should forward proof of payment for the month of April 2022, because according to her, April 2022 was unpaid. I then sent the proof to *** and received no response. The next day again I phoned, again explaining my situation to another consultant, who also asked me to forward him the same payment that I have sent to his colleague, I then sent it to him at machilj1@telkom. co. za..... once a freaking then, no flippen response and me..... Im still sitting with suspended lines😡 Today.... aaaagain I phone the call centre, speaking to a consultant with the name of Amanda, she gives me the same story and tells me that I should again make a payment of R331 and then forward her proof of payment.

Why am I paying and not receiving proper service from Telkom? When I ask for reference numbers for the calls, they tell me that I should just use my cellphone number.... how long will I have to wait for proper service. It's really a sad state of affairs, needless to say that I will not recommend Telkom to anybody.