Disappointed Customer

The worst customer service.

I have been wrongfully informed by 4 different consultants that kept saying i need to call back to a different department or service number.

All i needed assistance with is migrating my current LTE subscription to a uncapped service.

And i kept being redirected , and after every call that takes from 20 to 40 minutes to be answered. I can understand delay due to obvious reason with the country being on lock down. But the proper information or advise would be greatly appreciated which all the consultants i spoke to has failed to assist with. I also tried emailing *** and got a bounce back message saying my email could not be delivered because of the recipients mail box being to full. as a IT engineer myself this is by far the worst situation for any business to be in, as to how else would you be able to track faults etc?.

So now i am back to square one and can guarantee if i were to call now at this time, and eventually get a answer after 40 minutes i will be told to call back tomorrow morning as there department has closed(this is what happened to me yesterday)

As Telkom being leading service provider this is the most pathetic service i have ever experienced

I am at point where i am wanting to cancel all services with Telkom and move on to a different network provider. And would not recommend anybody to make use of Telkom service at all.