VM
Virginia M
1 reviews | Active since Mar 2018
15 May 2018, 18:56
Disappointed customer
I called in the call centre to enquire about an unauthorized debit from mh account to telkom. The consultant I spoke to wasn’t helpful at all, I explained that I didn’t understand what was going on and she said that I should have read the terms and conditions of the contract. As a customer, the least she could have done was explain it to me and apologize for the inconvenience. Right now, I do not even have money for transport coz of the unexpected debit order.
I am very dissatisfied with your customer services.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
29 May 2018, 09:01Good day Virgy95
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply29 May 2018, 09:01
Official
Good day Virgy95
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
VM
Virginia M's updateReviewer Update
08 Oct 2018, 14:30Good day
Nothing has still be done and right now my services have been blocked. On top of Telkom having debited my account. I would like to request someone senior to communicate with because clearly, no one in the customer services department is helping me resolve my problem. I do not have access to making calls and/or sending messages, even the internet. My life is on standby due to poor service, I would like to know what is the way forward from here??????
I've been calling the call centre and being put on hold with no explanation. I am very disappointed
VM
Virginia M's update08 Oct 2018, 14:30
Reviewer Update
Good day
Nothing has still be done and right now my services have been blocked. On top of Telkom having debited my account. I would like to request someone senior to communicate with because clearly, no one in the customer services department is helping me resolve my problem. I do not have access to making calls and/or sending messages, even the internet. My life is on standby due to poor service, I would like to know what is the way forward from here??????
I've been calling the call centre and being put on hold with no explanation. I am very disappointed
VM
Virginia M's updateReviewer Update
08 Oct 2018, 14:32If this is the kind of services that Telkom offers, I would rather cancel everything and find myself something better. I will not tolerate being debited and having to deal with "no service" on top of that. It is truly unacceptable.
VM
Virginia M's update08 Oct 2018, 14:32
Reviewer Update
If this is the kind of services that Telkom offers, I would rather cancel everything and find myself something better. I will not tolerate being debited and having to deal with "no service" on top of that. It is truly unacceptable.