Disappointed Customer

I called in at the customer care to change my debit order date and was advised that it cannot be done and will run on the 20/10/2020 while i only requested to move the date to the 25/10/2020. How possible is that when other provider can be able to change without questions but Telkom is unable to do such a simple thing. when requesting to remove the debit order, still it's a problem. The reason for changing Debit order is that we no longer getting paid on the 20th and it was moved to the 25th and to avoid penalties i request for the changes to be made but instead i was disappointed, They can't even take ownership and advise that i'm responsible to the penalty fee should the account be in arrears, while you contact them in time. Please assist

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