Disappointed Customer!!!

FRUSTATION!!!!!

So last month Telkom decided to deduct an amount less than what was due on my account following that my account was suspend come month end April they deducted the amount but they are refusing to reopen my line because they can't find the payment.

I have been calling since Monday - each time I am told they can't find the payment. Who is fault this that though?

I have had my contract since 2016, as a loyal customer I am really disappointed with the treatment.

Disappointed Customer, Charlotte