Disappointed Client (Ref ***5)

To whom it may concern<br> <br> I was a loyal Telkom Customer for 3years, before moving houses, then all went downhill.<br> <br> From first attempting to relocate my ADSL, I was informed (via SMS, so inpersonal) that there is no infrastructure in place, no phone call to explain the situation, nothing.<br> They then debited my account even though there was no services anymore , after taking some time off work I managed to go to the Rustenburg branch to ATTEMPT to cancel my account, which I was told it was done. I noticed this morning, my account was again debited...<br> After waiting 20Minutes on the line I eventually managed to talk to someone who said that now I need to wait another 10Days in order to investigate and resolve the issue. I requested that my debit orders be cancelled and apparently this was not done the first time...<br> <br> I'm really disappointed<br> <br> <br> <br>