DISAPPOINTED CLIENT - Billing Dispute

THIS WAS THE WORST EXPERIENCE OF MY LIFE. I DON'T KNOW WHY I STILL GET MORE CONTRACTS AT TELKOM. I just viewed my most recent bill from Telkom and saw that they added an extra R140 for a 3GB once-off 1 month to my May bill. The only problem is that I NEVER REQUESTED / BOUGHT the 3GB once-off data for R140. When I called them, i was on the phone with them for more than an hour, but on hold for most of the time while they "checked things". The problem is that they kept telling me that I purchased extra stuff on the 26th of April, from +/- 06:35 am via the self service portal. With regards to purchasing these supposed extra charges via the self service portal, I was informed by the call centre agent that the purchases had to be made with the number in question, but how could I have made these purchases with the number in question if the SIM card is for a MIFI router and as such does not work on any other device. I have also been informed that I will not only be billed the R140 this month, but more charges will be added to my bill next month for stuff that I "supposedly" bought via the self service portal. When I requested to speak to a supervisor or manager, I was informed that they are "busy" and will get back to me. In the entire 101 minutes that I was on the phone with the call centre agent, the supervisor couldn't even spare 2 minutes for me to help me sort out this mess that Telkom created. I am truly disappointed in Telkom. They are adding other people's bills onto my bill and then expecting me to pay for it. I want the extra charges that is on my bill this month and most probably on my next month bill removed from my bill as soon as possible.

I spoke to: Tebogo Makhetha on 08/05/2019 @ 17:20 for 1 hour and 41 minutes Reference number: Tebogo Makhetha