Disappointed Client

<p> </p> <p>Good day </p> <p>I’ve send through my cancelation form on the 5th December 2016,(as my contract will be done with Telkom after 2 years)received no feedback ,January until now money has still been deducted from my account ,I’ve been phoning ,emailing, I even went to the Telkom store(cape gate) to made sure it was cancelled and they confirmed that it was. I phone every week to follow up ,Telkom never gets back to me and they keep on saying the case is still open and they will add comments but they can do much, Telkom service is pathetic, please help</p> <p>Good day </p> <p>I’ve send through my cancelation form on the 5th December 2016,(as my contract will be done with Telkom after 2 years)received no feedback ,January until now money has still been deducted from my account ,I’ve been phoning ,emailing, I even went to the Telkom store(cape gate) to made sure it was cancelled and they confirmed that it was. I phone every week to follow up ,Telkom never gets back to me and they keep on saying the case is still open and they will add comments but they can do much, Telkom service is pathetic, please help </p>