Disappointed

I've been with telkom for 10 years nw. I've never missed a payment even when I did not work during lockdown level 5. The last few months I admit my payment have been a day or 2 late . The reason is as I've explained to them on numerous occasions. There's a company that is busy debiting me without my consent and absa cannot help me. They say I must contact the company myself to stop the debit but I don't know who the hell they are now I have to withdraw my money before they ***** it, that's why I've been paying my account via shoprite recently until I get it sorted. Due to that I'm not illegible for a new contract as I understand that several reversals has been done, not because I'm not paying my account but it's happening so I can make sure my account is paid. I cannot apply for a new contract until I've made a payment for 7 months without any reversal. I'm up to date, always pay my account so I find it a bit strange that a loyal client of more than a decade would have to go something like that. It's not like I'm not paying. Its late by a day if the last day of the month falls in a work week so I have to wait for the Friday. I'm being late to make sure I'm up to date. Sandro Oranzie id number is ***