Disappointed by Telkom sales department

So, I app**** for a Telkom contract using the www.telkom.co.za website. Within the next few minutes an agent called me to finalise the deal. This happened on the 9th of May, however ten days, I had not received the product. So I took the liberty to call Telkom 081 180, then 10213, then 10210. Each time, speaking to a new agent, all the four agents I spoke to gave separate reasons why I hadn't received my contract. The first told, there was a duplicate on my account and I would to take a new contract, the second told me my contract does not exist in the system, the third told me that the contract had indeed been app**** for in the system but subsequently the agent canceled it on the 17th because the purchase was never approved. My challenge is 1. The agent made it seem like the contract was approved and I was waiting delivery 2. If indeed there is a second vetting process which I failed at the very least I expect Telkom which has both my email and cellphone number of call me, instead of making me wait for a product that was not coming 3. If I didn't call to check, I would still be waiting 4. This fact of the vetting should have clarified by the first agent, rather than getting three different versions which screams incompetence

I am disappointed,