disappointed by telkom

for almost 26 years i had landline telephone in my house and i have been using this service,three months ago telkom called me to offer me a wireless phone as an upgrade instead of using old telephones,and i was happy about it after two days the guy from courier came and i signed for it,in a week guy from telkom called me for direction as he was coming to activate this wireless but up until today he came.then i tried to put sim card and i charged the battery directed by manual but nothing became ok,the following day i called telkom fault reporting line but they couldnt assist me up until today they keep telling me that my line is ok has been activated of which its not true,i told them to re activate my old one as i was on waya waya and every month end of january i have to reload my waya waya prepaid iam so disappointed by telkom worst part my daughter is at overseas it is very hard to connect with her because of this i have also sent plenty of emails at this email adress ********** but nothing has been done i even went to their nearest outlet which west street,durban bt they also failed to assist me.so my concern is that they must take their ******* wireless phone and place back my old telephone handset i was using all these years and re activate my landline and my question is that after these months i my telephone was not working who is going to pay back my waya waya as refund ??????please intervene on this matter cause im really fed up by this ******* telkom and i dont like it anymore honestly iam ****ed off cause i didnt asked for this wireless phone pls help,my email adress is ********** is ********** 054