Disappointed by Telkom

I have been trying to get an Iphone at Telkom for the past week, Apparently there is a blockage on my account that does not enable me to buy one yet, so someone needs to uplift that block. It has been 7 days of communication with Store and Head Office and no one has moved a finger.

They keep opening and closing cases all day long with no progress, not even to mention how bad the escalation process is. The store is completely disconnected to the head office and they keep saying that "there is nothing we can do on our side", but log cases which don't accomplish anything because there is no one at the other end to get the job done.

How in the world is your processes and procedures now the customer's problem, as a customer i only care about the final product.

I am truly brand loyal to Telkom, but these past 7 days have really been the worst in terms of customer service. Not even one person has bothered to call and explain what is happening and what is hindering them from resolving the issue