Disappointed because of lack of service

Good day, I have a contract with telkom since 2016 ( ********** 626) & I've been happy with the service since then though connection sometimes it's a problem in my area, the issue that I have is that I've been retrenched from work since July 2018 but I've been able to pay my account coz I had some funds but now I'm really struggling as I don't have any source of income nd my bank account is not working anymore, the problem I have is that I'm being charged over R200 for a debit order rejection nd I'm already struggling to pay the account, it would help me a lot if I can remove my debit order for now until I get another job as it's gonna **** me being charged for the rejections, Can you please remove my debit order then I'll pay the account manually as I have your banking details. I'm really struggling can you please help.

This query was logged via your social media platform last Tuesday but until today still no feedback received, I'm disappointed by the service to say the least. Please urgently attend to this matter