Disappointed at Telkom and their Finrite insurance

Im very disappointed at telkom and Finrite insurance they chose to use for us Contract Customers. Firstly when u put a comp,ain with this Finrite you dont even receive a call or email confirming that they received your claim and secondly when you call their call centre you hold more than 30 minutes then unprofessional person will answer the phone and tell u nonsense when you want a Supervisor he/she is not always available. I logged a Cellphone claim on the 2nd April until now i havent received any confirmation from finrite and when i call them they telling me that they waiti g for Usage Report from their company, I asked how long does it take to get that usage report as i am calling every week you telling me same thing the whole month, the answer that i get is I do not know when we will get that report. What kind of service is this? Im teally disappointed with this service because i am paying still and the number was blocked by Telkom and i do not have a phone. So what am i paying for Telkom?