Disappointed and unsatisfactory

I took out a contract in January and was assistedesigned by Stephen in Mokopane. I requested to use the sAmerican number since I was on telkom prepaid and even today I am still waiting for number change. Case number ********** 3. I was told I need to check in instead of him taking the initiative to keep me posted when I call in to ask why this is taking forever I'm told it been referred to the manager. Who in my opinion is also not doing anything to assist. He refused to give me her name when I called in. But she as well isn't of much help and her service too was horrible as she tells me there is nothing she can do to assist me i must wait it out. This was a joined contract and the one number was ported from another network in 24 hours but to switch from telkom to telkom must take months????? I am expected to pay for a service I do not use because I still have to but airtime and data for my currentrip number so what was the point of me getting a contract. I am not getting feedback and I get attitude for requesting feedback from your staff. Is this how telkom treats it customers???? Are you guys really that incapable tof switch numbers within your own network is more complicated than switching other networks. I am truly disappointed in both your services and competency as a company. Your staff are unhelpful and really make us feel unappreciated.