Disappointed and irrate customer

I have 2 Telkom landlines with Telkom one landline for my business and the other landline for my home with packages. Our telkom cables were ****** and they could not replace them due to it happening again which I fully understand. They then gave us these wireless plastic type phones with the internet data built into our package. They made so cheaply that most parts break as the time goes by. The phone does not even ring where you can hear! You just see the missed call !! The connection and signal is not very good at all. You battle to hear the other party while talking to them. I phoned in today to explain to the call centre if our phones can be exchanged as they are Telkom telephones as used to be the case in the past. I was then told that it can be replaced at the cost of R720. 00. I enquired if there were any other phones that we can exchange these phones for as they break so easily for the shocking price of R720. 00. The consultant replies no bit I can buy a cellphone and add the sum card to it. I rep**** that it will be best of I cancel both contracts and rather find another network. He rep**** that it was my choice and he cannot comment on the cheap phones I am discussing with him. He did not even try to help save the contracts neither did he try and help to please the customer. Shocking service at Telkom they seem to be deteriorating as the years go by. I think they are only interested in cellphone deals. So shocking sad and disappointing. Where is the customer service gone to in South Africa. Very heartbreaking Telkom!!!!!! Maybe you need to take a look at what's happening in your company before its too late!!!!