Disappointed and disgusted with the service

HI I am presently signed up with telkom data line and the past 5days we have been not able to connect with the internet. I do work from home. called to the agents.. I was cut off while holding on the line when I finally get an agent to talk to explaining her that I buy data as I work from home I was given a ref number by Yuliswa Ref ***0 and nothing was done I waited with no resolution then I called back after waiting on the queue to speak to a agent name Thandisiwa Jack who advised me that the fault again was on their side. I explained the agent that for these past 5 days I have been buying data to work from home which is so inconvenient. She had no idea when issue will be resolved but escalated the matter.. Who is going pay my data exp n I don't kno wen issue will be resolved