DISAPPOINTED AND DISGUSTED!

I am absolutely disgusted with the lack of service and competence from Telkom. This includes the agents and supervisors. I placed an order online for a new contract in February, I was debited end of April. I AM PAYING FOR A DEVICE THAT I DO NOT HAVE. None of the agents are able to assist. I have called them over 9 times, got cut off 6 times and NO ONE bothered to call me back. Our matter was escalated and is now out of SLA, with NO FEEDBACK. They are *********** and have no sense of urgency whatsoever. I am yet to experience such horrible service. I would never recommend their services to anyone and this is also because you can wait as long 30 minutes - an hour to speak someone. I am livid and disappointed, I think I should cancel the existing contract I have with them.