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Anvor 18706487
1 reviews | Active since Sept 2017
09 Mar 2018, 07:18
Disappointed and disgussed
I cancelled a contract in November 2016 but to my surprise February 2018 it was still active and money deducted from my bank account. I reported the matter and on the 7th February 2018 received an email from Khanyisile Mpahanga(Mobile Retention Escalations) that the matter has been finalised and they will refund all my money. After numerous of calls to customer service no one could help me and was promised that they will ask Khanyisile to call me; till today I haven't received my refund and still awaits feedback
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Anvor 18706487's updateReviewer Update
19 Apr 2018, 00:29Hi Noleen
Ref. AI ********** up until today i haven't received any feedback from my complaint. I called in numerous times and was promised that my case will be handled. Why does Telkom took so long to refund me. This is ver bad services. I'm now fed up with the way this is handled You leave me no other option but to go to the ombudsman
A1
Anvor 18706487's update19 Apr 2018, 00:29
Reviewer Update
Hi Noleen
Ref. AI ********** up until today i haven't received any feedback from my complaint. I called in numerous times and was promised that my case will be handled. Why does Telkom took so long to refund me. This is ver bad services. I'm now fed up with the way this is handled You leave me no other option but to go to the ombudsman