Disappointed

My first experience with Telkom was in their store in N1 City mall and it was absolutely amazing. The consultant guided me to the best option for me wrt the package that would best suit me. She was knowledgeable and friendly. Awesome experience. <br> <br> However it has been over 3 weeks with weekly contact to Telkom wrt my order and no installation to date. I was advised it would be installed by 16 August for the latest as this fell within their given turn-around time. I called and was given a reference from the matter being escalated and since no feedback received and call again and twas told it is at the technical department and when transferred on both occasions, holding for more than 25 minutes on each occasion is not my idea of service. <br> <br> As the monopoly I was proud after my excellent sales service that this is why they are The one but since then that glow has dissipated. I have read some reports on HP and then has been clients waiting for a month and a half and I am upset because my neighbor had his line installed within 2 weeks and he lives in Mithcells Plain where they ***** the cables. Now how?<br> <br> No standard responses please, a technician is all i require and installation.