Disappointed

I was misguided by one of Telkom staff who gave me her personal Bank account as if it's for Telkom to pay my subscription fees into. I then reported the case after Telkom sent me an invoice saying I'm owing them, since January they have been investing the case and giving me feedback and since April they've been quiet and never respond to my messages.Telkom has all the proof to work on and now I'm surprised why they're quite and bill is going up with interest added