DISAPPOINTED

<p>i have been battling with telkom every month over the same issue. i upgrade my contract 2 months ago. i then added insurance to my account and was told that it would cost me R151 when i received my invoice last month i was billed R 490.20. a consultant then called and reversed the wrong billing. on the 8th of May 2017 i spoke to a consultant in the insurance department by the name of tanya if i recall correctly. she advised me that there is no insurance under my name and that i should go to the store and query it.</p> <p> </p> <p>i then received my invoice for July and there we go again ive been billed wrong AGAIN. they have billed me R345 for the insurance instead of the R151.</p> <p> </p> <p>i went to telkom fourways crossing yesterday the 4th of June 2017 to query and and the lady that assisted me told me that i am being billed twice for the SAME device and she does not know why.</p> <p> </p> <p>she then advised me that she would get her manager to call me in the morning of the 5th of June. I have still not received any call from them.</p> <p> </p> <p>i cant keep query the same issue and having it reversed every month. can the right amount be billed i am asking for the 1000th time. i am tired of going through the same process every month because i am being billed incorrectly. it is highly frustrating</p>