Disappointed

Very unhappy and disappointed with telkom my line got suspended on the 22/05/25 when I called to enquire about it I was told that it is due to my spend limit which I quite frankly did not understand why I was told to pay R290 in order for my lines to be opened I paid R2937 on the 26/05/25 which I was told that it will reflect after 48 hrs then mine lines will be opened I called multiple times I was told that I need to make the payment of R290 in order my line to be working on top of the R2937 which I was conflicted about and I was advised that it had been escalated so that my lines will be opened , called again today only to find out that my query was only escalated yesterday only to get my lines open and upon that I was told that the R290 I had paid was put as credit as it was not needed to begin with I have wasted overR400 just to buy data for myself but I am paying Telkom every month for data , for money that I won’t be getting back disgusted