1 reviews | Active since Feb 2017

10 Mar 2017, 11:59

Disappointed

<p>Still waiting for feedback from Telkom on my reference number. NOW Telkom is sending me SMS about the Huawei P8 LITE that has been dispatched back to Telkom Express Parow Centre.I DON'T WANT A REPLACEMENT HUAWEI P8 LITE OR REPAIR DEVICE.BRAND NEW HUAWEI P8 LITE OUT OF THE BOX WITH MY REFUNDE FOR THE MONTHS DECEMBER ,JANUARY, FEBRUARY.</p> <p>THANK YOU.</p>

0
Replies (5)
Telkom
Telkom's reply11 Mar 2017, 07:13
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply14 Mar 2017, 09:57
Official

Good day

May you kindly private message us the job number or IMEI number for further investigation.

Kind regards

Telkom social media team

^IL

Best regards,

Telkom
Telkom's reply16 Mar 2017, 15:27
Official

Hi Esmerelda ,

kindly provide us with the repairs job number for assistance.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply17 Mar 2017, 15:55
Official

Hi Esmerelda ,

please be advised that your query will be closed due to no response, we tried contacting you to get the details but your was on voicemail, kindly provide us with the details via email: ***, please quote the ref number on the subject line.

Regards
Launa
Telkom Social Media Team

Best regards,

's update18 Mar 2017, 11:11
Reviewer Update

Good morning

I don't have a PHONE to respond. I'm still waiting for Telkom Express Parow Centre to contact me to come collect my new phone and refund for the 3 months THAT I HAVE PAID.im putting my sim card now and then in my mom's phone to check for a reply they have called me but when I call back they don't pick up or the number disconnects everytime.The reference number Al ********** and IMEI numbers ********** ********** 7, ********** ********** , ********** ********** , ********** ********** that was replaced with