Disappointed...

<p>After enjoying a few years of hassle free internet bliss on my 20meg vdsl, I recently upgraded to your 40meg offering with the Integrated Data Sim being the deal sweetner. I am disappointed to say my dealings with your call centre and the numerous "technical" support staff has been pathetic. My Vdsl went down this past weekend (fault : 7crz231016). My router configured for fai***** with the integrated telkom sim sees the telkom network(and configured with TelkomInternet apn) refuses to connect and yes I have tried the sim on other devices to verify this. No one can explain why this sim is not working despite having it activated and confirmed in Telkoms store that it was working a few weeks back. I am now left with no internet service and am at the brink of cancelling and moving all my services to a fibre solution. I need a resolution to this, this has already been escalated.</p>