Disappointed

I’ve app**** for a fibre line with Telkom, Vumatel is their fibre network. We’ve had connections sorted on Saturday 2 weeks ago. On Friday evening we had no WiFi. I’ve called them 4 time on Saturday. First TECHNICIAN, after asking me to run tests and spending lots of time on the phone, eventually told me to switch off wait for 15 minutes and restart. I waited for an hour and nothing happened. After speaking to the fourth TECHNICIAN and being on the phone like forever, he tells me to switch off and try after half an hour. I then lost my patience, asked to speak to their supervisor. He told me that there wasn’t one on duty. He then said he’ll escalate the issue with the back office and they will contact me. I received a message that the issue is being addressed and will be sorted soon. I’ve still have no contact from them and we are still without WiFi.