Disappointed ☹️

Telkom is the pits. I have been sent from pillar to post since last week without any resolution. I moved house and had to cancel my Fiber subscription of the previous property and had a new installation on 05 June 2024. Around 09 July 2024 the Telkom D-Link router packed up and someone collected around the 11th last month. I received a message on July 12 saying the router is at the repair centre and is beyond economical repair. Long story short, I was promised a new router would be sent out to me by a service consultant in the sales team named Sibonelo by Monday 29th July.

I’ve been unable to work from home, watch television and use my gadgets because I don’t have Fiber. Today I woke up to a Telkom debit order where they have deducted the full amount for a service I have not benefited from.

I have 4 contracts with Telkom and I am seriously disappointed at the level of service I have received from them and even considering cancelling all my contracts and moving to another service provider like Vodacom.

I hope Telkom does QA of all calls because the level of unprofessional conduct and empty promises made their service agents is appalling!