Disappointed.

Good day Please note that 3 weeks back, I went to Telkom opposite 60 Main Street Johannesburg to report that my phone has been ****** and I would like to do a sim swap for my contract sim. However, I was not advised to block the sim card or the phone. I was just informed that they cannot assist me because I should have a proof of payment. I didn't understand because I am an existing client, why should I produce proof of payment everyday. I was told this by an employee and the rude manager. I recently found out that the simcard has incurred more than R400.00 in costs. I was surprised because I have not used that sim card since the phone was lost. I contacted the call center, however Dikeledi informed me that someone has been using the simcard, transferring data. I didn't understand that either, even though the sim card was not blocked, it had a pin code. How was that bypassed?. I asked her to send me proof of same, however the document that she sent me only had the other number and not the one I was enquiring about. I don't think I should be liable for the amount incurred on that number, as it was the negligence of your employees I am in this state. I am very disappointed in Telkom's service and I am going to hold off on the payment until this is resolved. I have been a loyal customer, I have paid my contracts on time and this is highly unacceptable. Telkom is welcome to contact me so that we can resolve this matter

Regards Khanyisa Hlungwane *** ***