Disappointed

I have an active contract with Telkom and I have defaulted in the past and all the amount was paid and my account was declared update when I called in to update my banking details Ref ********** 5. I received an SMS on the 13/06/2019 informing me about the new query Ref ********** 9.I then called the Client care line and the lady that I spoke to, advised me that the balance that is showing on my profile is for February 2019 and bear in mind that I paid everything on the 9/04/2019 and my account was even credited because I had transferred more money.

She asked me to send through my bank statement of which I did and I asked to speak to the team leader and request for the recording for this Ref ********** 5 ,she said she cannot assist me with the recording and then transferred me the Team leader,I stayed on the line for more than 20 minutes holding for the Team leader and never got the chance to speak to him.

I have all my statement sent to me via email and proof of payments, please assist with this query because I am very unhappy with the service that I received and mostly because I had confirmation from your call centre agent that it was updated and I don't have any statement that shows that I owe that balance.