DISAPPOINTED

TELKOM TELKOM TELKOM! What can I say about Telkom? Just that I am utterly disappointed in their service. So, they have this BIG DEAL (that is what Telkom calls it) contract were you supposedly pay R139 p/m, for 10GB data - they did a quick signing over the over the phone, which I thought was quite nice. The first month Telkom deducted more than R600 from my bank account! So I went to the Telkom shop in Blue Route Mall in Tokai, Cape Town, and I asked them why they deducted so much from my bank account?? So the salesguy tells me that I have this feature that if my 10GB is finished for the month, another R500 kicks in to provide me with more data, which they HAVE NOT told me over the phone. Now, the problem I have with this is - when my 10GB is finished for the month, I cannot use my wifi ****le, it just wouldn't work. So, that R500 exstra was never given to me. And I askd the salesman to PLEASE remove that feature, because I cannot pay so much for a contract ever month. This happened for the next few months, same story. And every time they tell me they removed this feature, and that R139 will be deducted the next month, they still deduct R600, R800. It makes me want to pull out my hair!! I've even spoken to Telkom's call centre in Johannesburg, and still it is not corrected. I wouldn't have taken out the contract in the first place if they told me about this! I am beyond frustrated!! I don't have that amount to just throw down the drain every month! I am really disappointed in the service provided by Telkom, and I will definitely not recommended them to anyone! Disappointed is not even a word to describe it!