Disappointed ?

I signed up with telkom for the May special that is currently running,that was last week. My Huawei router was delivered on Tuesday this week and I only started using it on Thursday,after struggling sooooo much with settings. Today (Friday 25/05/2018) I see a notification that I'm left with 489MB. I'm so confused and surprised by this because I signed up for the 20G + 20G=40G BUT now my profile shows that I'm on a 10G which I know nothing about.

I'm so ****ed by this because even getting hold of them over the phone is a mission, so how long will it take them to resolve this issue. They don't even offer guidance or training regarding the contract that 1 takes (or maybe for me), how are they expecting one to know everything????

I thought they are better than their competitors in terms of service but I think they are worse. I haven't even finished two weeks with them but I'm fed up nje