Disappointed !!

Telkom Credit vetting , i am highly upset and frustrated with telkoms processes , it took 10 days for credit vetting to decline my wifes application , reason being is because she has no other credit on her name , i find this appalling because she doesnt want unnecessary credit , she only wants to take out a small contract for R299pm and thats it , she can afford it and has a clear credit record so i dont see why telkom is forcing the issue for her to take out a clothing account for example and create more accounts for ourselves !! we would like to object that decline decision and have this sorted out please because that is clearly a dumb reason to decline a customer on ! and the reason why we went to telkom is because we want the network coverage and because they are a good network so i dont think credit vetting should mess up their name