GV
Glen V
1 reviews | Active since Mar 2010
07 May 2018, 07:29
Disappointed
My phone line (and ADSL) has been completely dead since last week Tuesday. The ticket that I've logged for this fault has not changed status since apart from having an additional incident logged and linked to my existing fault via a social media representative. It still shows "logged" as of today.
I pay almost R1000 a month for this service and am incredibly disappointed that Telkom has failed to even contact me regarding the issue let alone actually come out to fix it.
How long will I still have to wait to get my fault addressed? A day, a week, a month?
Helpful (0)
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Replies (2)
Telkom's replyOfficial
17 May 2018, 09:58Good Morning Glen
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with your affected number.
Your ref for this query is AI***
Regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply17 May 2018, 09:58
Official
Good Morning Glen
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with your affected number.
Your ref for this query is AI***
Regards
Jawaad
Telkom Social Media Team
Best regards,
GV
Glen V's updateReviewer Update
17 May 2018, 11:49Thanks Telkom
My faults have now been attended to and my line is alive again!
GV
Glen V's update17 May 2018, 11:49
Reviewer Update
Thanks Telkom
My faults have now been attended to and my line is alive again!