KK
Kevin K
1 reviews | Active since Apr 2018
11 Apr 2018, 19:14
Disappointed.
Telkom customer call centre takes time to answer calls ( it can even take up to 20mins waiting for a consultant to take ur call which happens everytime ) even when you go to their stores/outlets the queues are so long this is really sad why don't they better their services and employ more staff . I ported to Telkom thinking its the best network provider but its just misleading people
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Replies (2)
Telkom's replyOfficial
28 Apr 2018, 11:33Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply28 Apr 2018, 11:33
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
04 Jun 2018, 14:48Hi Kevin ,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward any queries to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply04 Jun 2018, 14:48
Official
Hi Kevin ,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward any queries to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,