Disappointed

Last week Tuesday (26/01/16) I had a complaint with Telkom and I spoke to Gcobisa Mafekewho advised that she will get the manager Ashley to phone me back when he got back to the office and that was before 9:00am, I even put a complaint on hellopeter. Since then I have lodged a dispute regarding my account. It is now the 02/02/16 and I have not had any feedback from anyone regarding my complaint. Even the social media department (Wesley) (as per my last complaint) has not even gotten back to me. On the comments it says that you can email them for more information but I have done that 3 times and they don't even reply to emails. This is actually the worse service I have ever received from one company. Still awaiting feedback and it's been 7 days