DISAPPOINTED

I app**** for a device online. I subsequently received a call today from one of the agents, whom I don’t recall her name - however she was very helpful! She advised that I qualified for the contract and whatnot, but the product (iPhone XS Max) was on promotion and also out of stock. Of which I understood. Other options were offered and I chose the iPhone 11. She went through the process with me, and a green iPhone 11 was agreed upon, said to be delivered from 5-7 working days from today, between 8am-5pm. I understood and the conversation was ended with me being satisfied with the service. I later called in for a reference number and spoke to another agent; she advised she couldn’t pick up my order in the system which was confusing to me because earlier in the day everything was confirmed. Nevertheless, the agent advised that the reference number will be sent either via SMS or Email when available. However, 2 minutes after the call ended I received an SMS stating: “Dear customer,Unfortunately your order has been declined during credit vetting. Regards Telkom Sales Team”. (This is ridiculous as I have confirmed all my personal details, expenses and whatnot with the first agent and everything was sorted out.) Instead of calling and be redirected and having wait for decades to get through an agent, I decided to sent an email, hoping that the email would be fast and fruitful. I was wrong. I’m so disappointed with their service! Next I will probably have to complain again about a deduction that was made for the same device that was declined (as they have the tendency of doing such). For now, I’m disappointed but should that happen I will be livid and I will unleash hell on them.