disappointed

my husband has app**** for a landlines and wifi 6 months ago. only 2 weeks ago they came to install the line and wifi. its been 2 weeks and we cannot use our wifi for some or other reason. everything at telkom side shows that we active but we are not. The telkom employees that has installed the landlines told me that it's not they job to set up the adsl router. They said my husband must do it. everything we had done according to what they told us and yet it's still not working. telkom service at the promenade mall in Mitchell's Palin is telling us that's not their department. The call centre cannot help us either. They last 2 calls I made to the call centre they ended the call with out helping me. In a week or 2 they will be expecting payment for the WiFi that we hav not been able to access for 2 weeks now. They told us to get our own technician. I am very disappointed in this service as we are required to pay alot of money every month for poor service like this. If you ask then to send someone they tell me I must wait 7 days. We have been waiting 6 months only to receive poor customer service and bad attitude. can you please help us. Thank you :)