Disappointed

I've been trying to contact telkom for several times since last month and everytime I've been told to dail another number.I had a dsl homeline it was just supposed to be moved and no one could help me.Eventualy I had to cancel and also pay a cancelation fee just for them to tell me at the and of the day they could have assisted in moving the line since their was coverage all along...I'm very disappointed and still awaiting for Telkom to install my new device as I had no choice to take out a other contract since mid last month.