Disappoint customer

I am so disappoint with the service received from telkom's call center and their customer service email address.

I have calling the call center, each time the consultants could not provide me with answers but drop calls on me instate.

I emailed and still no joy. I took out contract October 2022 which came with a huawei Nova 9, last year July I decided to take samsung S24 with the same contract and carried the device fee for Huawei Nova 9.

The device carry over fee for Nova 9 was supposed to have ended this year September but I am still billed for it.

Why I am still paying for a device carry over fee that was supposed to have ended in September already?

I am still paying the same amount.

Regards,

Ingrid