WJ
Wanda J

1 reviews | Active since Nov 2017

20 Jun 2018, 10:01

Disappearing Data Bundles

On the 16th of June 2018, roundabout 23h00-00h00. I purchased one of those daily data bundles of 150MB that last for 24HRs. At exactly 00H46 I receive a message saying I've got 85MB remaining, a minute later 00H47 I receive another SMS saying that my data has depleted. I wasn't downloading anything mind you. Called in to the customer service department and they told me they couldn't see the reason why the data had depleted. Wrote a complaint to ICASA to see if they could assist me. On Monday 17 June 2018, I get a response from a lady from Telkom who asked me what exactly what happened and then said she might have the wrong case. This morning, 20 June 2018 I get a call from her again and she tells me that they can't tell me the exact sites that visited but she can send me a spreadsheet that would show the activity of the transactions that week. Which she did, but still didn't explain what happened to that data neither does the spreadsheet.

Only positive thing I can take from filing a complaint with ICASA, is that my data bundles have lasted longer since I logged the complaint. Nice thing about the spreadsheet, it confirms that I received two SMSes at 00H46 and 00H47, and thank God for screenshots.

0
Replies (2)
WJ
Wanda J's update20 Jun 2018, 10:12
Reviewer Update
Forgot to mention, the lady said "the case is now closed on their side..." as if they solved anything. I thought a case gets closed once both parties are satisfied, at least the party that opened the case. But whatever, I'm try out this new Rain network that came out, hopefully they understand what integrity, compliance and fair means.
Telkom
Telkom's reply03 Jul 2018, 14:23
Official

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