TA
Tea A

1 reviews | Active since Jul 2017

30 Jul 2017, 20:29

Disappearing Data / Airtime and Unclear Promotions.

<p>I got a message two weeks ago from Telkom stating:</p> <p>...If you recharge with R200 in a day before 22 July,</p> <p>you will receive R200 extra to call any network for 3 days.</p> <p>I stopped at Tugela Fueling station asking if I could recharge with R200 Telkom mobile. They said I could only recharge with R100 but I could buy 2x R100. Well since the promotion says, recharge with R200 in a day, I thought this would not matter. I recharged both R100s and got nothing extra. I called Telkom and they said I should charge with R200 in a day. Well, I charged with R200 in a day but the lady said I recharged with R100 and then 30 seconds later with another R100 which gives R200 but I was supposed to recharge with R200 in a day. Now I do not know what is the damn difference is and last I checked R100 plus R100 = R200 or is the 20% math pass mark these days *****ing everything up. After a while, I informed the lady that I am going to record the rest of the call and so I did. So, Telkom for quality and training purposes your call has been recorded and I will provide you with the mp3 file if you so request. On other occasions, my air time is used up before my free minutes, I reported the issue, but it seems like the monopoly does not care and since every other cell phone company is working through Telkom I am not sure who I should turn to.</p>

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Replies (1)
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Tea A's update26 Aug 2017, 12:09
Reviewer Update
No response from you since you first rep**** 18 days ago!! Reference: AI ********** is bogus, customer care can't find it on the system YOU NEED 3 WEEKS????