SW
Stacey W

1 reviews | Active since Jul 2017

01 Jul 2017, 21:08

Disappearing data

<p>I signed up for a 30gb Lte monthly data package. 30gb night time and 30gb day time.</p> <p>I received my data 1 July 2017 and by 5pm I have 19mb day surfer available for the month. Devices used during the day show nothing more than 2gb used! Telkom is a ripoff! Call center says my account has not been updated in terms of usage so they cannot help.</p> <p>Same thing happened last month.</p> <p> </p> <p>Do not fall for these data deals from telkom. Either they throttle or ***** your data!!!!</p>

0
Replies (3)
Telkom
Telkom's reply03 Jul 2017, 11:39
Official

Hello StaceyLeeW

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply14 Jul 2017, 09:49
Official

Hi Stacey Willard,

Sorry for the inconvenience, please send us the the affected number, we will get our team to follow up on this query for you.

Kind Regards

Sangile

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply17 Jul 2017, 08:33
Official

Good day

Trust you are well.

Please be advised that we will be closing reference AI*** due to insufficient information , should you revert back with the requested details we will log you a new reference number.

Regards

Ithabeleng

Telkom social media team

Best regards,